Get help with setup, features & billing

Feel free to contact us with any questions you may have. Additionally, you can create a support ticket for any of the following topics:

  • Onboarding and Initial Setup
  • User Management and Authentication
  • Application Usage and Features
  • Integrations and API
  • Billing and Subscriptions
  • Security and Privacy
  • Technical Support and Troubleshooting
Ask your question here

How Can We Help?

  • Getting Started

  • Support

  • Pricing and Plans

  • Other Questions

  • 1. What is Spellty?

    Spellty isn’t just another messaging tool—it’s a full‑blown Communications‑Platform‑as‑a‑Service (CPaaS) engineered on an enterprise‑grade, auto‑scaling infrastructure. Spin up unlimited, isolated instances for every client app or API integration, each with its own:

    • Users & roles – granular access controls per team

    • Cost centers – clear billing lines for departments or projects

    • Channels – WhatsApp, SMS, email, and future touchpoints selectable per instance

    • Tailored settings – templates, routing rules, and AI models that match the use‑case

    With Spellty you don’t just send messages—you deploy purpose‑built communication environments in minutes, turning engagement into a modular, strategic asset—Power by AI.

  • 2. How do I create a Spellty account and start using it?

    Simply click Sign Up at the top of the page. No payment method is required to test all four Spellty solutions.

  • 3. What is the Spellty configuration portal?

    The portal at https://portal.spellty.com is where you manage and configure all Spellty solutions.

  • How do I contact the Spellty team?
    • Submit a ticket at http://support.spellty.com/
    • Email support[at]spellty.com for technical help
    • Email sales[at]spellty.com for business inquiries
  • Where can I find official documentation and tutorials?

    Access the knowledge base at http://support.spellty.com/.

  • 1. Which subscription plans are available and what do they include?

    Spellty offers both volume-based and subscription-based pricing. Visit each solution’s pricing page for details.

  • How can I change, pause, or cancel my Spellty subscription?

    Go to https://portal.spellty.com, then select Billing Configuration in your account profile to update your billing cycle or purchase a new subscription.

  • What types of projects or implementations can be done with Spellty Campaigns?
    • Spellty Campaigns
      • Current: WhatsApp campaigns, personalization & segmentation, and basic automations (with Spellty’s support).
      • Future: Email & SMS campaigns, unified reporting across all channels, and advanced automations (multichannel drip campaigns and conditional actions).
  • What types of projects or implementations can be done with Spellty Connect?
    • Spellty Connect
      • Service Instances for Different Teams: Create dedicated environments for recruitment, sales, or customer support.
      • Inbound Campaign Integration: Route incoming leads to the right teams for faster response.
      • Simple or Advanced Bots: Automate data collection and handoffs to support teams (with Spellty’s support).
      • Custom Development: The Spellty team can build tailored solutions like interactive surveys or appointment scheduling (Request a Quote).
  • What types of projects or implementations can be done with Spellty OTP API?
    • Spellty OTP API
      • Two-Factor Authentication (2FA): Secure logins via codes sent by SMS, email, or push notifications.
      • Identity Verification: Validate emails, phone numbers, or sensitive service access.
      • Password Recovery: Generate one-time codes for secure resets.
      • Secure Transactions: Add an extra layer of security for payments or online banking.
  • What types of projects or implementations can be done with Spellty Messaging API?
    • Spellty Messaging
      • Multichannel Communication: Currently via WhatsApp and email, with SMS coming soon.
      • API Integration: Automate notifications, alerts, and relevant content by connecting to your CRM/ERP.
      • Alerts & Reminders: Schedule notifications for appointments or due payments.
      • Customer Support & Broadcasts: Manage inquiries in one place and send mass messages for promotions or announcements.

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