After conducting market benchmarking among customer service platforms using WhatsApp, Spellty Connect has adopted a simplified, transparent pricing model. This approach enables clients to easily manage budgets and provides clarity regarding monthly costs, avoiding unexpected surprises.

Understanding the Simplified Pricing Model

Spellty Connect employs a straightforward pricing structure based on a monthly conversation limit per agent:

• 3,000 monthly conversations handled by human agents.
• 1,000 additional conversations managed by chatbot (self-service), which do not require human interaction.

Each agent thus has a maximum monthly capacity of up to 4,000 conversations (3,000 human-managed + 1,000 self-service).

If an organization has multiple agents, this capacity multiplies accordingly. For example, two agents can manage up to 8,000 monthly conversations.

Why is this limit sufficient?

Let’s consider a typical scenario:

• Average duration per conversation: 10 minutes.
• Daily working hours: 8 hours (480 minutes).
• Potential daily conversations: Approximately 48 in ideal conditions.
• Realistic adjustment for breaks and administrative tasks: Each agent can comfortably handle between 40 and 45 conversations daily.
• Monthly conversations per agent (22 working days): Between 880 and 990 conversations per month.

This analysis demonstrates that the established monthly limit (3,000 human conversations and 1,000 self-service conversations per agent) significantly exceeds what an agent typically manages while maintaining optimal service quality.

What happens if the limit is exceeded?

Although the set limit is generous and rarely reached under normal circumstances, Spellty Connect clearly outlines additional fees for extra conversations. If an organization surpasses the monthly limit, the cost per additional conversation is $0.0500, allowing easy budget adjustments without surprises.

Payment method and additional fees

• Spellty Connect clients pay WhatsApp API costs directly to WhatsApp via credit card.
• Additionally, Spellty Connect charges a flat monthly fee of $25 USD per agent for its Enterprise version, currently the only version available.

This structure ensures simplicity and transparency in monthly billing, enabling clients to accurately forecast operational expenses.

Conclusion

• Simplified and transparent model: The pricing structure adopted by Spellty Connect facilitates clear monthly budgeting.
• Generous conversation limits: The conversation limit comfortably covers the operational requirements of most organizations.
• Payment clarity: A flat fee combined with direct WhatsApp payment ensures predictable financial management.